Delivery
Kindly take note that we will process and send out all order within 7 working days for non pre-order items after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes. For Shopee seller, please bear in mind we do not accept any AWB except JNT Express

Return & Exchange Policy

* We currently do not accept any form of exchange and returns, unless at an event, it is a fault at our own part. In such circumstances, we will pay for all postage incurred

However, customers are advised to notify us via customer servive by quoting the order number and the product details.

that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:

* Size does not fit

* Change of mind

* Damage of item due to own negligence

* Incomplete / incorrect addresses given by Customer.

* Does not like the color. (Do take note that the color on-screen may differ from the real one because of monitor setting and lighting in the studio shoot)

* Mistakes on the courier side. We will not be held responsible for any mishaps after we have sent the item to our courier. Please contact them to lodge a complaint. We can only assist on how to track it and inform the customer of the parcel whereabouts.

* For returns & exchanges, please inform us within 3 days from the date of receiving the product.

* Returns for refund will only be accepted within 7 days of the customer receiving the product.

* Strictly no refunds will be issued after 7 days of receiving the products.

* Strictly NO cash refund. 

* We will pay normal postage for defected / wrong item(s)

Should you have any questions, kindly contact us at customer service https://sites.google.com/view/faqhaurabelle/hotline

Please take note that EXCHANGES are inspected upon receipt/invoice and will only be made once customer has mailed back the item(s) in good condition WITHIN 7 days after receiving the item. Any later than that will be dismissed. Items must be UNWORN, UNALTERED, UNWASHED and must have all originals tags attached and in original packaging. Items with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.

* Do not ever try to create your own defects (we will able to inspect the defects) as we will strictly ask for full refund for the dress and exchange of item is not allowed, future purchase will not be entertain

* This had happened few times where customer intentionally tear the clothes or create their own defects due to their own reason!

* Please be considerate.

Submit complaint

In the unlikely event that you receive the wrong item,  in the following format:- http://sites.google.com/view/faqhaurabelle/hotline

=============================

Subject: REFERENCE NO. #HNXXXX

Name:

Original item purchased:

Item received:

Defective items:

Description of defect: - (Attach photographs of defect.)

Attach Photograph of Waybill and Parcel

NO REFUND WILL BE ACCEPTED

Collected Information 
We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us. 


Personal Identification details
Your personal identification details are used to process your order, customised your profile information, update your status of online shopping and also to update you with our latest news, promotion and events.


Confidentially 
Your personal information such as credit card details, bank account numbers will be kept secret and confidential with us. We will never share any of your personal contents without giving prior notice to our customer.